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Cisco Customer Success Manager Sample Questions (Q63-Q68):

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

  • A. Share the report with the customer point of contact for license types B and D and determine causes
  • B. Provide trending information on license types B and D and share with all stakeholders
  • C. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
  • D. Run analysis on all the license types used by the customer on all platforms

Answer: D

Drag and drop three valid elements of a success plan from the left to the right Not all options are used.



What are two barriers of adoption in an organization? (Choose two.)

  • A. implementation issues
  • B. lack of knowledge on solution
  • C. organizational announcements
  • D. new product sales motion
  • E. hiring practices

Answer: A,B

A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

  • A. Evaluate the availability of resources to work on the problem.
  • B. Conduct an assessment of the business impact of the problem.
  • C. Establish a timeline of when a solution must be in place.
  • D. Engage a specialist to identity a technical solution or workaround.

Answer: B

Which outcome is the best that a Customer Success Manager ran achieve for a customer?

  • A. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased
  • B. ensuring the customers deployment teams and end users are trained and ready to adopt the technology
  • C. full adoption of all the technologies the customer purchased
  • D. adoption of all the licenses and features the customer purchased leading to expansion to improve the customers' business

Answer: C


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