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Cisco Customer Success Manager Sample Questions (Q63-Q68):

NEW QUESTION # 63
Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A. Share the report with the customer point of contact for license types B and D and determine causes
B. Provide trending information on license types B and D and share with all stakeholders
C. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
D. Run analysis on all the license types used by the customer on all platforms

Answer: D

NEW QUESTION # 64
Drag and drop three valid elements of a success plan from the left to the right Not all options are used.

Answer:

Explanation:

NEW QUESTION # 65
What are two barriers of adoption in an organization? (Choose two.)

A. implementation issues
B. lack of knowledge on solution
C. organizational announcements
D. new product sales motion
E. hiring practices

Answer: A,B

NEW QUESTION # 66
A customer's call center unexpectedly moved from in-person to remote operations and discovered that agents could no longer record their calls. The customer escalates this problem to their Customer Success Manager and requests a resolution. The Customer Success Manager recognizes that the customer is using collaboration products with outdated software. What is the first step of the mitigation plan?

A. Evaluate the availability of resources to work on the problem.
B. Conduct an assessment of the business impact of the problem.
C. Establish a timeline of when a solution must be in place.
D. Engage a specialist to identity a technical solution or workaround.

Answer: B

NEW QUESTION # 67
Which outcome is the best that a Customer Success Manager ran achieve for a customer?

A. removing barriers so the customer achieves the fastest time to value possible from the solution they purchased
B. ensuring the customers deployment teams and end users are trained and ready to adopt the technology
C. full adoption of all the technologies the customer purchased
D. adoption of all the licenses and features the customer purchased leading to expansion to improve the customers' business

Answer: C

NEW QUESTION # 68
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