What should I do if FTM has problems after an upgrade?

After upgrading Family Tree Maker, check whether the issue affects the software, a particular family tree, media files, or connected services. FTM Support can help users identify common upgrade-related problems and work through troubleshooting steps. Before making significant changes, create a backup of your current tree and preserve an earlier working copy. Check your family relationships, sources, photographs, documents, and notes after opening the tree in the newer version. FTM Support can also be useful when users encounter installation errors, activation difficulties, missing media, or unexpected behavior following an upgrade. Avoid deleting older backups until you are confident that the new installation is working properly. Taking a few minutes to verify your genealogy data after an upgrade can help prevent avoidable research loss.
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