Cisco 500-442 Reliable Dumps Ebook | Latest 500-442 Test Voucher

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Cisco 500-442 exam covers a wide range of topics related to administering the CCE solution. Some of the key topics covered in the exam include understanding the CCE solution architecture, configuring the CCE solution components, managing the CCE solution, troubleshooting the CCE solution, and optimizing the CCE solution. 500-442 exam is designed to test the candidate's knowledge and expertise in these areas, ensuring that they are proficient in administering the CCE solution.

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q60-Q65):

NEW QUESTION # 60
What is the suggested mechanism to offer coaching to agents by supervisors?

  • A. Desktop chat
  • B. Whisper coaching
  • C. Email
  • D. TeamMessage

Answer: A


NEW QUESTION # 61
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

  • A. Active Directory
  • B. CCE Admin page
  • C. Configuration Manager
  • D. Domain Manager

Answer: B


NEW QUESTION # 62
How does CUCM function in CCE?

  • A. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
  • B. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
  • C. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
  • D. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.

Answer: C


NEW QUESTION # 63
Which two components must a script be associated with to run? (Choose two.)

  • A. Media Routing Domain
  • B. Skill Target
  • C. Dialed Number
  • D. Call Type
  • E. CED

Answer: A,C


NEW QUESTION # 64
When is the IVR leg established in a CCE Call Flow?

  • A. when CVP establishes an HTTP link with the Media Server
  • B. when the Ingress Gateway delivers a SIP invite message to the CVP server
  • C. when CVP establishes an HTTP link with the VXML Server
  • D. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)

Answer: C


NEW QUESTION # 65
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