100% Pass Cisco - 500-442–Valid Latest Test Question

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Cisco 500-442 exam is a certification test designed for IT professionals who are responsible for administering Cisco Contact Center Enterprise (CCE) products. 500-442 exam is intended to validate the candidate's knowledge and skills in operating and managing a Cisco contact center environment. It is aimed at those who are involved in designing, deploying, configuring, and administering Cisco CCE solutions.

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q49-Q54):

NEW QUESTION # 49
What is the goal of identifying a call type?

  • A. to ensure the contact is handled by the correct CCE Routing Script
  • B. to ensure the correct Skill Target is selected
  • C. to ensure the call goes to the correct MRD
  • D. to ensure the call reaches the agent in the correct queue

Answer: B


NEW QUESTION # 50
When is the IVR leg established in a CCE Call Flow?

  • A. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
  • B. when CVP establishes an HTTP link with the VXML Server
  • C. when the Ingress Gateway delivers a SIP invite message to the CVP server
  • D. when CVP establishes an HTTP link with the Media Server

Answer: B


NEW QUESTION # 51
How does CUCM function in CCE?

  • A. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
  • B. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
  • C. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
  • D. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.

Answer: D


NEW QUESTION # 52
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

  • A. Active Directory
  • B. Domain Manager
  • C. CCE Admin page
  • D. Configuration Manager

Answer: C


NEW QUESTION # 53
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

  • A. Monitor
  • B. Browse
  • C. Edit
  • D. Quick Edit

Answer: D


NEW QUESTION # 54
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