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Cisco 500-442 exam is a certification test designed for IT professionals who are responsible for administering Cisco Contact Center Enterprise (CCE) products. 500-442 exam is intended to validate the candidate's knowledge and skills in operating and managing a Cisco contact center environment. It is aimed at those who are involved in designing, deploying, configuring, and administering Cisco CCE solutions.
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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q49-Q54):
NEW QUESTION # 49
What is the goal of identifying a call type?
- A. to ensure the contact is handled by the correct CCE Routing Script
- B. to ensure the correct Skill Target is selected
- C. to ensure the call goes to the correct MRD
- D. to ensure the call reaches the agent in the correct queue
Answer: B
NEW QUESTION # 50
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
- B. when CVP establishes an HTTP link with the VXML Server
- C. when the Ingress Gateway delivers a SIP invite message to the CVP server
- D. when CVP establishes an HTTP link with the Media Server
Answer: B
NEW QUESTION # 51
How does CUCM function in CCE?
- A. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
- B. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
- C. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
- D. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
Answer: D
NEW QUESTION # 52
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. Active Directory
- B. Domain Manager
- C. CCE Admin page
- D. Configuration Manager
Answer: C
NEW QUESTION # 53
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Monitor
- B. Browse
- C. Edit
- D. Quick Edit
Answer: D
NEW QUESTION # 54
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